Privacy Policy
Scope and purpose
This privacy policy explains how the Canadian Transit Information Center collects, uses, stores, and discloses personal information when you access this website or contact us. The policy applies to information provided directly by visitors through contact forms, cookies and similar local storage used on this site, and data collected automatically for site operation and analytics. The purpose of this policy is to provide clear, factual information about our practices so that individuals can make informed decisions about providing personal data. The policy describes the types of information we process, how we use it to provide informational services, the measures we apply to protect data, the retention approach, and the rights available to individuals. This organization is based in Canada and aims to align with applicable Canadian privacy frameworks. For specific questions about local operator data handling, users should consult the operator themselves; this policy addresses the Canadian Transit Information Center site and its information management practices.
Information we collect and how it is used
We collect personal information that you provide voluntarily when you use the contact form, subscribe to informational updates, or otherwise correspond with us. Typical items include name, email address, phone number, and message content. When you complete a form, we use the provided contact details to respond to inquiries and, if you consent, to provide informational follow-up. We also collect limited technical information automatically for site operation and security, such as IP addresses, browser type, device type, referring pages, and basic usage metrics. This automatic data helps us maintain site availability, diagnose operational issues, and make evidence-based improvements to content and accessibility. We do not use collected personal data for profiling or automated decision-making beyond standard analytics that aggregate usage statistics. Where third-party analytics are used, the data is processed in aggregate form to understand traffic patterns and is not used to identify individual users on this site unless required for security investigations or legal compliance.
Cookies and similar technologies
This site uses cookies and similar local storage technologies to support essential site features, remember user preferences, and provide aggregated analytics. Essential cookies are required for the site to function and enable features such as the cookie preference control, form handling, and overlay behavior. Non-essential cookies may be used to collect anonymous usage statistics to help improve content and navigation. When you first visit, a minimal cookie banner appears to record whether you accept or reject non-essential cookies. If you accept, aggregated analytics cookies may be set; if you reject, only strictly necessary cookies are preserved. You can change your preferences at any time by clearing stored site data in your browser or using the site cookie controls. Third-party services that integrate with this site may set their own cookies; these are governed by the privacy policies of those providers. We do not use cookies for advertising or cross-site tracking on this domain.
Data sharing, transfers, and third parties
We do not sell personal information. Personal data submitted via the contact form is accessed only by authorized staff who need it to respond to enquiries. Where necessary to provide a complete response, we may refer issues to regional transit operators; when that occurs, we share only the information required to address the inquiry and, where practical, we inform you that such a referral will occur. We may use third-party service providers to host the website, process form submissions, or provide aggregated analytics. Those providers process data under contractual obligations that require appropriate safeguards and limit their use to the services they perform on our behalf. Where a third party processes data outside Canada, we seek to ensure reasonable protections consistent with applicable privacy laws. We will disclose personal information if required by law or in response to valid legal processes, or to protect the safety or property of the organization or the public.
Retention, security, and data minimization
We retain contact form submissions and related correspondence for as long as necessary to respond to the enquiry and for a reasonable period thereafter for record-keeping and quality review. Technical logs used for site operation and security are retained in aggregated or pseudonymized form and deleted according to our operational retention schedule. We apply reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Measures include access controls, encryption of stored data where applicable, secure hosting environments, and routine review of security practices. We minimize data collection by requesting only information that is necessary to respond to inquiries or to maintain site function. While we use security measures aligned with industry practices, no method of transmission or storage is completely secure; in the event of a credible data security incident affecting personal information, we will take appropriate steps to investigate and, when required by law, notify affected individuals and authorities.
Your rights and choices
Subject to applicable law, individuals may have rights to access, correct, or request deletion of their personal information held by the Canadian Transit Information Center. To exercise these rights, or to inquire about the information we hold about you, please contact us using the details below. We will verify requests to the extent required to confirm the requesting party's identity and to protect information from unauthorized disclosure. Where we are unable to comply with a request, we will provide an explanation. If you are located in a Canadian province with specific privacy legislation, additional rights or procedures may apply; this policy describes general practices and does not replace statutory processes. You may control cookie preferences using the cookie controls on the site or through your browser settings. If you have unresolved concerns about our handling of personal data, you may contact us and, where appropriate, escalate to the relevant data protection authority for guidance.